FAQ

Frequently Asked Questions — Marquis Pet Society

How can I contact customer support?

You can reach our customer support team by visiting our Contact page or sending an email to info@marquispetsociety.com. We are always happy to assist you.

Where do you ship to?

We currently ship exclusively within the United States.

What are the shipping costs?

We do not charge shipping costs.
Shipping is always FREE within the United States.

How long will it take to get my orders?

Below are the estimated delivery timelines for all orders:

  • Order Cutoff Time: 5:00 PM EST. Orders placed after 5:00 PM EST will be processed the next business day, which may add an additional day to the delivery estimate.
  • Order Handling Time: 1–2 business days (Monday to Friday). During this period, we prepare your order and ensure everything is correct.
  • Transit Time: Typically 6–8 business days (Monday to Friday).
  • Estimated Delivery Time: 7–10 business days from the date of order placement, depending on your location and the shipping carrier.

Orders are shipped via our trusted carriers: USPS, UPS, or FedEx.

For more details, you may read our Shipping Policy.

Is my payment data safe with you?

Yes — your security is our highest priority.
All transactions on our website are encrypted using advanced SSL technology to ensure the privacy and protection of your personal information. We continuously update and monitor our systems to meet modern security standards and comply with industry regulations.

What payment methods do you accept?

We accept a variety of secure and convenient payment options, including:

  • Major credit cards: Visa, MasterCard, American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Additional localized payment options may be available based on your region and will appear during checkout.

You may also review our Payment Policy for more details.

Where can I learn more about payment and processing on your store?

For a deeper understanding of how payments and store processes work, you may review our:

These documents explain how transactions, data protection, and order processing are handled at Marquis Pet Society.

The estimated delivery time has expired. Where is my order?

In nearly all cases, orders arrive within the expected timeframe. Occasionally, shipments may experience carrier delays.

You can check the status of your order anytime through our Track My Order page.

If you have not received your package within 3 days after the expected delivery date, please contact us immediately so we can assist you.

How long after I complete a purchase can I ask for a refund?

You may request a refund within 30 days after your item has been delivered.
For full details, please refer to our Return & Refund Policy.

Feel free to contact us with any questions!

Store name: Marquis Pet Society
Phone number: +1 (302) 307-9903
Email: info@marquispetsociety.com
Business address: 34 Brier Ave Unit #701 Wilmington, DE 19805